bazi FAQ — Withdrawals, VIP and Security

To withdraw bonus winnings, you must first meet the wagering requirement. For example, if you receive a 200% bonus on a ৳1,000 deposit, you get ৳2,000 in bonus funds, and you must complete ৳2,000 × 10 = ৳20,000 in wagers before those bonus winnings can be withdrawn. See the Terms and Conditions page for full details on bazi's wagering requirements.

Yes, withdrawals must be sent to the bKash, Nagad or Rocket number that matches the name and mobile number used when registering your bazi account. Withdrawals to third-party wallets are not allowed. For bank transfers, the account name must also match.

If a withdrawal is pending, wait 30 minutes first. If it is still not completed after that, contact bazi's 24-hour live chat with the details of your request. Processing can sometimes be held up if account verification information is missing or if there is a mismatch in the withdrawal details.

The minimum withdrawal amount at bazi is ৳500. This limit applies equally across all methods — bKash, Nagad, Rocket and bank transfer. If your balance is below ৳500, a withdrawal request cannot be submitted, so play a little more to build up your balance.

The minimum deposit to play slot games at bazi is just ৳200. This applies equally to all payment methods — bKash, Nagad, Rocket and bank transfer. If you deposit ৳200 or more for the first time, you will also receive a 200% welcome bonus.

The bazi VIP programme has five tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.7%; Platinum — up to 1.0%; Diamond — up to 1.2% weekly cashback. The higher the tier, the higher the cashback rate.

Cashback is calculated on your net loss for the week — that is, what remains after subtracting total winnings from total losses. Example: if a Gold member's net loss for the week is ৳20,000, the cashback will be ৳20,000 × 0.7% = ৳140. This is the maximum amount at that tier.

Moving up a bazi VIP tier is not tied to a fixed turnover threshold — if you keep playing consistently and remain active on your account, your tier is reviewed automatically. The more you play, the greater the chance of reaching a higher tier and earning a higher weekly cashback accordingly.

In addition to cashback, bazi VIP members enjoy priority access to special promotions, dedicated support, faster withdrawal processing and exclusive access to selected events. Diamond tier members receive the highest level of benefits and receive separate offers on a regular basis.

Weekly cashback is generally credited to your account automatically at a set time, though occasionally you may need to claim it via live chat. You can check the latest cashback status in the "Promotion" or "Bonus" section of your bazi account.

If you are inactive for a long time or your activity drops significantly, your bazi VIP tier may be reviewed. Staying active makes it easier to hold on to the tier you have earned. Contact the support team with any questions.

No, never. No bazi representative, live chat agent or email will ever ask for an OTP, bKash/Nagad/Rocket PIN or password. If anyone asks for this information, it is a fraud attempt — end contact immediately and report it to our support team.

Yes, bazi uses SSL (Secure Socket Layer) encryption, which keeps your data out of reach of third parties during transmission. Payment details, login credentials and personal identity information are all stored securely. Check for the padlock icon in your browser's address bar to confirm.

Fraudsters often create fake sites that look like bazi. Always verify the official bazi domain. Be alert if the URL looks even slightly different. Type the address directly into your browser rather than clicking a link. Do not trust any page using the name "bazi" on social media without verifying it first.

Create a strong, unique password for your bazi account — at least 12 characters, mixing uppercase and lowercase letters, numbers and special characters. Do not use the same password for bKash or any other site. Change your password regularly and never share it with anyone.

If you see any unfamiliar login or transaction in your account, change your password immediately and notify bazi's 24/7 live chat. Reporting quickly makes it much easier to keep the account secure. If your bazi account is logged in on a device, do not let anyone else use that device.

You must be 21 years of age or older to take part in casino and betting activity at bazi. Providing your correct date of birth when opening an account is mandatory. Allowing minors to create or use an account is strictly prohibited.

bazi's support team is available 24 hours a day. Contact us via live chat or email to describe your situation — our team will guide you towards safer options. You are also encouraged to reach out to local mental health organisations in Bangladesh for professional counselling services.

bazi encourages players to keep their budget under control. To set a daily, weekly or monthly deposit limit, submit a request via live chat. Once a limit is active, deposits above the set amount will not be possible, which helps protect against overspending.

A cooling-off period means placing your account on a temporary break for a set number of days. Self-exclusion is a longer-term account suspension. For either option, submit a request via bazi live chat or email. Action will be taken as quickly as possible after the request is received.

Some common signs: spending more than your budget, feeling pressure to play more to recover lost money, spending more time gambling than with family or at work, and being unable to stop playing. If you notice these signs, speak with bazi support or take a break.

bazi makes age verification mandatory at registration and does not allow anyone under 21 to create an account. If minors have access to devices in your home, make sure your bazi account is password-protected and get into the habit of logging out.